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UNDERSTANDING USER JOURNEYS

  • XOXO OUTPOST 419 Northeast 10th Avenue Portland, OR, 97232 United States (map)

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In this workshop, we’ll work with a community partner to interview users and develop journey maps as a way to share and develop user insights.

We’ll start with consulting a community partner, then identify our objectives and questions. Next, we’ll develop interview questions and protocol. Then, we'll dive right in to interview a user and learn about their workflows and processes. Finally, we’ll debrief after the interview and create a User Journey map based on our data and findings.

Participants will receive the UX Night School Field Notebook and our User Interview and User Journey Map guides to bring back to their own work.

Snacks and beverages will be provided.

Later Event: December 8
Designing Services Workshop